After watching the video, reflect on the questions below:
Put your responses to the questions in a comment on this post.
You may have seen different teams work on similar challenges with same processes and tools. Inevitably the diverse, connected team that collaborate and acts as one that will develop the most creative, useful solutions. When all else is equal the most connected and collaborative team is the most productive.
If we define 'the work' as finding the most creative solutions to crack a complex challenge, then collaboration is a core part of the work. Much like the paradoxical skill of 'Slow Down to Go Fast', the time invested in creating the conditions for a collaborative environment has outsized benefits.
Collaboration is a state of relationship within the team and is not predicated on the number of people together at any point in time. In fact, as a facilitator you can often create the best collaborative situations by "changing the geometry" - having team members work individually, in triads, and as a whole.
Facilitators can choose to create the conditions for collaboration by design or allow the conditions to happen by default. Without intentionality, we abdicate our responsibility to create the conditions for radical collaboration.
Start with the end in mind by considering what success looks like for a given team and what you want for the team. Walk in the shoes of your team and imagine how they would be served by how you set the space, organize time, and keep them energised, focused, and inspired. How will they accomplish the difficult journey ahead of them. What do they need you to do. What do they need you to NOT do? Remain vigilant, check in with the team, and continue to iterate.
There is tremendous power in diversity IF that diversity can be harnessed. Scott E. Page (University of Michigan) stated that 'diversity trumps expertise' meaning that a group of diverse novices will outperform a group pf experts when novice team members are diverse, socially sensitive, and take turns in conversations (i.e. they hear all voices). People also often have surprising talents that aren't part of their job description, so their inclusion can provide hidden capability to the team.
Begin by 'tracking' (paying attention to the dynamics in the room) and making space for the quiet voices. Check in with the quiet voices and find ways to make them comfortable speaking up. This is particular an environment that loud voices don't dominate, which is too common.
When we are solving difficult challenges we need a lot of information. Storytelling elicits more connection and information, and different kinds of information, about a customer or colleague that we are solving for. Story elicits more empathy and generosity, we learn more through stories, and
Start by making a practice of telling stories yourself. Open up to the team and model vulnerability. Tell a story about a time when things were against you: What did you learn? How has it made you stronger as a result? This sends a signal to people that your is a safe space to tell deep, meaningful stories.
Complement data with the stories behind the data. Learn the simple 3-part story framework and the Heroes Journey and apply it in your solving teams.