Hello Creativity (HC) Privacy Policy

This privacy policy will explain how Hello Creativity (HC) uses the personal data we collect from you when you use our website.

What data do we collect?

HC collects your name, your email address and phone number.

How do we collect your data?

HC collects the data you provide. HC collects and processes data when you;

Contact us, Register online or place an order for any of our products or services.

Voluntarily complete a customer survey, provide feedback or via email.

Use or view our website via your browser's cookies

How do we use your data?

HC collects your data so that we can;

Process your order, manage your account.

Email you with information on products and services we think you might like.

HC never shares your data with our partner companies.

How do we store your data?

HC securely stores your data on secure servers located within the European Economic Area (EEA). All personal data is encrypted using industry-standard encryption protocols. This ensured that even if data were intercepted or accessed without authorization, it would remain unreadable. HC implements access controls, ensuring that only authorized personnel can access personal data. HC will keep your data for 5 years. Once this time period has expired, we will delete your data.

Marketing

Occasionally, HC would like to send you information about products and services that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop HC from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send us an email at hello@hellocreativity.com

What are your data protection rights?

HC would like to make sure you are fully aware of all of your data protection rights. Including:

Theright to access - You have the right to request HC for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that HC correct any information you believe is inaccurate. You also have the right to request HC to complete information you believe is incomplete.

The right to erasure - You have the right to request that HC erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that HC restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to HC processing of your personal data, under certain conditions.

The right to data portability - You have theright to request that HC transfer thedata that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: hello@hellocreativity.com

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites,we may collect information from youautomatically through cookies or similar technology. For further information, visit aIIaboutcookies.org.

How do we use cookies?

HC uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

What types of cookies do we use?

There are a numberof different types of cookies, however, our website uses:

Functionality — HC uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising— HC uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. HC sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookieswith our advertising partners. This means that when you visit another website, How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The HC website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our Privacy Policy

HC keeps its privacy policy under regular review and places any updates on this web page. Latest update was 7th May 2025

How to contact us

If you have any questions about Hello Creativity privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: hello@hellocreativity.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Hello Creativity has not addressed your concern in a satisfactory manner, you may contact the Information Office. Email: hello@hellocreativity.com